Sports / Mobile
At lotto9, the information you share when you open an account — your contact details, wallet identifiers like Nagad or Rocket, and your activity on the platform — is handled under a clear set of rules we describe here. Access to lotto9 and use of these services depends on your local law and the eligible regions we support.
When you create a lotto9 account, you provide details such as your name, mobile number and wallet credentials — including Nagad, Rocket or Upay — to complete transactions and verify your account. We collect this data only to operate the platform: to process your deposits and withdrawals, to respond to your support requests and to keep your account secure. We do not sell your personal information to third parties. We retain your data only for as long as it is needed to fulfil these purposes or to meet any legal obligation that applies to us in the regions where we operate. Your data may be processed by service providers who support our platform operations — for example, payment processors connected to Nagad or Rocket — but those processors are bound by data-handling obligations consistent with this policy. Where you access lotto9 from Bangladesh, any processing and storage is subject to the laws and regulations applicable in your region. If you are unsure whether this service is available under your local law, you should seek independent advice before proceeding. We update this policy when our data practices change; the current version is always the one visible on this page.
When you link a Nagad account, the mobile number and transaction reference are recorded only to match payments to your lotto9 account. This detail is not shared for marketing or passed to unrelated third parties.
Rocket transfers appear in your transaction history inside your account. We keep this record to let you verify your own activity and to resolve any support query you raise about a specific transfer.
Upay account details you supply are used solely to process the specific transaction requested. They are stored only for as long as the transaction record is required under applicable policy or legal obligation.
Where Bank Transfer is used, the account details you submit are handled under the same retention and sharing rules as wallet data — used only for transaction matching and not retained beyond the required period.
This policy applies to the information we collect directly on lotto9 — through account creation, wallet linking, gameplay activity and support contact. It does not extend to services outside our direct control, including third-party payment rails, game studios like CQ9, PG Soft, Microgaming and Joker, or any external site you visit by following a link away from lotto9. Understanding this boundary helps you know where to direct questions about your data.
Login activity, session records and device identifiers collected when you sign in fall inside this policy. We use these to detect unusual access and to keep your account secure. You can review recent login activity inside your account settings.
Deposits and withdrawals made through Nagad, Rocket or Upay create transaction records held in your account wallet history. This policy covers how we store and protect those records, but the payment rail's own privacy terms also apply to their side of the transfer.
Your game session data — which rooms you open, your bet history, results — is collected by lotto9 to operate your account and resolve disputes. Game studios like PG Soft or CQ9 supply the game content but do not receive your personal account data through us.
External links, third-party analytics tools and payment processors operate under their own privacy terms. Once you leave lotto9 or complete a transfer on a payment rail, that portion of your data is governed by the third party, not by this policy.
This policy gives you practical ways to manage the data lotto9 holds about you. You can review your account details at any time after logging in — the account settings page shows the contact information, mobile number and wallet identifiers currently on record. If any detail is incorrect, you can update it directly from that page or contact our support team to request a correction. Where a piece of data cannot be changed through the self-serve fields — for example, if a correction requires identity verification — our support team will walk you through the steps shown in the verification flow. You can also raise a question about how a specific piece of your data is being used by writing to us through any of the support routes listed on this page. We aim to respond to data queries through the same channels we use for general account support.
Log in to your lotto9 account and open the account settings section. Your stored contact details, linked wallet names and recent transaction history are all visible there without needing to contact support.
Edit your name, mobile number or email directly in account settings where the fields allow it. For changes that require identity confirmation, follow the verification steps shown on screen or raise a request via live chat.
If you want to understand how a specific piece of your data is used — for example, why a Nagad transaction reference is retained — contact us via live chat or WhatsApp. We will respond with a plain account of the relevant process.
For any data matter you cannot resolve through self-serve, our support team is reachable via live chat and WhatsApp. The contact section below shows the current routes. Bring your registered mobile number when you reach out.
If you have a question about this policy, want to request a change to your stored data, or need to report a concern about how your information has been handled, the routes below connect you directly to our team. When contacting us about a data matter, include your registered mobile number so we can locate your account quickly. Our support team handles policy queries through the same channels used for account and payment support.
Open the chat icon at the bottom of any lotto9 page. Live chat is the quickest route for data queries, including questions about your Nagad or Rocket transaction records.
Send your query via WhatsApp using the number shown in the support section after login. Include your registered mobile number and a short description of the data matter you are raising.
If you prefer a call, use the callback request option in your account dashboard after login. Provide the number you want us to call and describe the privacy question so the agent arrives prepared.
We apply access controls to limit who within our operations can view personal data — only the roles that require it to do their job can reach your account records. Cookies on lotto9 are used for session management and to remember your login state; you can control cookie preferences through your browser settings. We keep your data for as long as your account is active and for the period required under any applicable legal or compliance obligation after it closes. Once that period passes, data is deleted or anonymised. If you suspect any unauthorised access to your account, change your password immediately from the account security settings page and contact us through live chat.
Cookies on lotto9 keep your session active and save your login state. They are not used to build advertising profiles. You can clear or block cookies in your browser settings; note that blocking session cookies will log you out.
We hold your account data while your account is active. After closure, we retain only what applicable law requires for the stated period, then delete or anonymise it. Transaction records tied to Nagad, Rocket or Upay follow the same retention schedule.
Your password is stored in hashed form — we cannot read it ourselves. If you believe your account has been accessed without your permission, update your password in account security settings right away and notify us via live chat.
When we change how we handle data, we update this page. The version you see on lotto9 at any given time is the current one. We do not notify you by email for minor clarifications, but material changes will be communicated through your account dashboard.
Below are the questions we hear most often about how lotto9 handles personal data, wallet information and account records. If your question is not covered here, reach us via live chat or WhatsApp using the contact routes listed above.
We collect the details you submit during account creation: your name, mobile number, email address and any wallet identifier — such as a Nagad or Rocket number — that you link for transactions. We also record login activity and session data to keep your account secure.
We pass your wallet details only to the payment processors needed to complete your transaction. Those processors are contractually bound to use the data only for that purpose. We do not sell or share wallet identifiers for marketing or with unrelated third parties.
Log in to your account and open account settings. Your stored contact details, linked wallet identifiers and transaction history are visible there. For a broader data summary, contact us through live chat and we will confirm what records are on file for your account.
Yes. You can update most contact details directly in account settings. For changes that require identity verification, contact support via live chat with your registered mobile number. Deletion requests are assessed against any legal retention obligation that applies to your account records.
We retain account and transaction data for the period required by applicable law or compliance obligations after your account closes. Once that period ends, records are deleted or anonymised. The exact retention period depends on the legal requirements of the eligible regions we serve.
Our policy covers the data we hold on our side — the transaction reference and wallet identifier stored in your lotto9 account. The payment app itself — Upay, Nagad or Rocket — operates under its own privacy terms, and those terms govern the data on their side of the transfer.
Use live chat on lotto9 for the quickest response, or reach out via WhatsApp using the number shown in your account dashboard after login. Include your registered mobile number and a brief description of your concern so our team can locate your records and respond promptly.